• Consulting services   
• Configuration and installation
• Training
• Service and technical support

Why choose Quartz Matrix?

• One Stop Solution Provider : full range of equipment, software and services  
• 16 years  of experience in the IT & C field

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Consulting  and advisory services - Solution design and sizing
In order to design the optimal solution, Quartz Matrix starts any new collaboration, by involving an audit made by a consulting team of certified specialists. The goal is to make maximum use of the existing IT infrastructure and customer premises equipment in accordance with high standards of functionality, efficiency and aesthetics.
The advantage of working with Quartz Matrix consists of setting up and framing the desired solution into the IT infrastructure, in order to reduce costs and simplify processes .
Benefits :
• substantial time & money savings in the purchase decision
• cost cutting on designing and implementing  the optimal solutions, by QM specialists
• investment protection by choosing tested and optimized solutions
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Installation and System Configuration
The solutions provided by the Quartz Matrix maximize entire system operation, so you fully benefit  from the investment.
The trained QM team ensures  system functionality at optimum parameters, immediate intervention in case of equipment failure and maintenance services.
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Maintenance / upgrade
Service and maintenance offered by Quartz Matrix will help you:
• eliminate or reduce repairing costs, in warranty and post warranty
• benefit from professional service and technical support provided by a certified team
• use genuine spare parts and components and make sure every problem will be solved
• benefit from system upgrades  and/or updates  
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Service and technical support
Quartz Matrix offers its clients a wide range of specialized technical assistance services for the retail sector, which runs under a Service & Maintenance Agreement:
• 24 h/24 assistance by remote Internet connection, email and telephone
• response and intervention times defined in the Agreement
• online updates
• ensuring the correct , fast and secure  communication infrastructure
• assistance to save critical data on servers and workstations
Our technical support and assistance team is available at the following contacts: service@countek.ro ; 0232-217.248 and 0726-767898.
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Staff training
Quartz Matrix team provides customers with specialized training services, helping the sales and management staff to adapt to the newly installed features of activity and to ensure a high degree of efficiency and low cost levels.